Service Degradation

Resolved·Partial outage

The issue affecting users has been resolved, we are continuing to monitor.

Mon, May 18, 2026, 02:17 AM

(5 months ago)

Affected components

May 18, 2026, 01:47 AM

02:17 AM

Heidi Homepage

Note Generation

Comms

Evidence

Updates

Resolved

The issue affecting users has been resolved, we are continuing to monitor.

Mon, May 18, 2026, 02:17 AM

Investigating

We are seeing significant service degradation across Heidi Health platform and services, affecting all users. We are investigating as the highest priority.

Mon, May 18, 2026, 01:47 AM(30 minutes earlier)