Resolved
A patched version of the Heidi desktop app (v1.1.2) has been released to fix the login and logout loop issue. If you continue to experience issues, please try updating or reinstalling the desktop app.
Monitoring
A patched version of the Heidi desktop app (v1.1.2) has been released to fix the login and logout loop issue. The fix has been tested on both Mac and Windows and is rolling out to impacted users now.
If you continue to experience issues, please try logging out and back in, or reinstalling the desktop app.
The web app and telehealth remain unaffected and fully operational.
Investigating
We have identified a group of users receiving sign-in attempts on the Heidi desktop app, and so are unable to login.
Web, iOS and Android apps are not impacted. If you continue to experience login issues on the desktop app, please revert to using web, iOS or Android apps in the meantime. We also advise holding off on upgrading the desktop app until further notice.
We're working on a fix and will update as soon as we have more information.
Investigating
We’re investigating an issue where a small number of users are getting stuck in a login loop when signing in to the latest version of the Heidi desktop app. Do not download the latest version of the Heidi desktop app.
Our engineering team is actively working on a fix. We’ll post another update as soon as we have more information.
