High latency on Heidi services

Resolved·Degraded performance

This incident has been resolved and all services are fully operational.

Tue, Mar 31, 2026, 01:40 AM

(6 months ago)

Affected components

Mar 31, 2026, 12:45 AM

01:34 AM

Heidi Homepage

Note Generation

Comms

Evidence

Updates

Resolved

This incident has been resolved and all services are fully operational.

Tue, Mar 31, 2026, 01:40 AM

Monitoring

A fix has been implemented and deployed for all services. Initial services and checks appear to be successful, and we are continuing to monitor.

Tue, Mar 31, 2026, 01:34 AM

Investigating

We are investigating high latency on a number of services within Heidi.

Tue, Mar 31, 2026, 12:45 AM(48 minutes earlier)